As an E-commerce Web site, Hanskie collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Hanskie is used solely for the purpose of billing and shipping your online purchases. Hanskie does not collect any information about your computer hardware and software.
Collection of Information - We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology - The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information - We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security - Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
By e-mail: support [at] Hanskie[dot] com
Refunds and Exchanges:
Returns/Exchanges are accepted. If you are unsatisfied in any way with your purchase, please send it back within 14 days of receipt for prompt processing. Refunds will be processed to your Paypal account (shipping costs will not be refunded). The buyer is responsible for safe return of product and return shipping costs.
It is possible to cancel your order at any time before shipping. Please send us an email with 'cancel' and your 4 digit order number in the subject line and your reason for cancellation. We will respond with a confirmation email when it has been canceled (generally within 48 hours).
Please contact sales@Hanskie.com immediately if there are any problems with your order.