Frequently Asked Questions

WHERE DOES THE NAME COME FROM?

Hanskie comes from the Icelandic word, "Hanski" meaning "glove".

 

HOW MANY GLOVES COME IN A ORDER?

Each order contains one Hanskie.

 

WHAT SIZE DOES THE HANSKIE COME IN?

The Hanskie comes in one size which fits most adults.

 

CAN THE HANSKIE BE USED ON EITHER HAND? 

Yes, it is designed for either left or right hand use.

 

WHAT IS THE HANSKIE MADE OF?

The Hanskie is hand made from a soft wool blend providing maximum comfort, insulation, warmth and washability.

 

HOW DO I WASH MY HANSKIE? 

We recommend you wash your Hanskie either by hand or machine wash on wool setting. 

 

WHEN WILL MY ORDER SHIP?

Unless otherwise noted, everything ordered from the Hanskie website ships within 1 business day. Please keep in mind, that's just the time it takes us to pack it up and rush it out the door. The amount of time it takes from that point until it reaches your hands can vary based on where you are located.

 

WHEN WILL MY ORDER GET TO ME (how long does shipping take)?

Unless otherwise noted, everything ordered from the Hanskie website ships within 1 business day. From there USPS Ground takes 1-5 Business Days to anywhere within the Continental US.

 

International Orders can vary from 6 - 21 Business Days depending on location and service level - Beyond shipping times, there are a number of things you're going to want to be aware of; Please take a minute to read our International Ordering page prior to order.

 

Please note that we do not ship to PO Box addresses.

 

CAN I CHANGE THE ADDRESS ON SOMETHING I ORDERED?

You can, but knowing how quickly we ship things out, time is of the essence. Your best bet is to contact customer service immediately. That said, if you have selected our domestic shipping option, we will be unable to accommodate address changes once the order has been placed. Customer Service can be reached via email at support@hanskie.com

 

WHEN DO I GET CHARGED FOR MY PURCHASE?

Your credit card is charged as soon as you click "Complete Purchase" and finish the checkout process. We'll also send an automatic email to confirm that your order was placed successfully.

 

WILL YOU GIVE ME A TRACKING NUMBER?

Yup! When your order ships out you'll get an automatic e-mail with a tracking number.  Input your tracking number here to check on the delivery status.

 

WHAT IS YOUR RETURN POLICY?

We are happy to accept returns within 30 days of you receiving your order. Please note that we are not able to accept any item that has been washed or worn.  For further details, please read our Returns & Exchange Policy.

 

HOW DO I RETURN AN ITEM?

Follow the instructions on our Returns & Exchanges page.

 

HOW IS TAX CALCULATED?

Because we are located in New York State, taxes are only added to orders for delivery in this same state.

 

HOW IS SHIPPING CALCULATED?

Our orders are shipped within the Continental US via USPS, and shipping price is $2.99. 

For international orders; prices will vary by country, but we will let you know the cost of shipping before charging your card. Before placing your order though, please take a minute to read our International Orders page as there are a number of special circumstances you'll want to be aware of.

 

DO YOU SHIP OVERSEAS?

Hanskie is now proud to offer International Shipping. Before placing your order though, please take a minute to read our International Orders page as there are a number of special circumstances you'll want to be aware of.

 

HOW CAN I PAY FOR MY PURCHASE?

Hanskie accepts all major credit cards.

 

IS MY INFORMATION SECURE?

Absolutely. Your security if of utmost importance to us. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

 

WHAT IS THE WARRANTY?

The Hanskie is warranted for one year against defective materials and workmanship that may occur outside of normal wear and tear. Simply become our fan on Facebook here to ensure that your Hanskie is warranted.

 

CAN I GET A CUSTOMIZED VERSION OF THE HANSKIE?

Yes! Please visit our wholesale distribution and custom page for more details.

 

HAVE A QUESTION THAT'S STILL UNANSWERED?

Hanskie’s customer service is always happy to help! Please feel free to reach out via email at Support@Hanskie.com.